Multi-Unit General Manager

Multi-Unit Operations Manager over 2 locations

We're looking for an experienced operator to lead two high-volume retail food locations. You'll report directly to the owner and be responsible for the day-to-day performance of both stores, from the back of house to the bottom line. This is a leadership role for someone who likes running a tight operation and also wants to help grow the business beyond the four walls.

What you'll do

• Oversee daily operations at both locations, making sure standards for product quality, speed, cleanliness, and guest experience are met every shift.

• Own ordering and inventory: forecast needs, place orders, manage vendor relationships, control waste, and keep food costs on target.

• Manage labor: build schedules to sales forecasts, control labor costs, and approve payroll.

• Recruit, hire, train, and develop managers and team members, and build a strong bench of leaders.

• Track and report on key numbers like sales, labor percentage, food cost, and waste, and act on what the numbers say.

• Drive local marketing, including community events, social media, and in-store promotions to grow traffic.

• Build and grow off-site sales such as catering, corporate orders, pop-ups, and event booths, including outreach to local businesses.

• Make sure both stores stay compliant with health, safety, and labor regulations.

What we're looking for

• 3+ years of management experience in food service, QSR, or retail; multi-unit experience strongly preferred.

• Proven track record managing P&L drivers: labor, inventory, and food cost.

• Strong leader who can hold a team accountable while keeping morale high.

• Comfortable with scheduling, POS, and inventory systems, plus spreadsheets.

• Sales-minded, comfortable reaching out to local businesses and representing the brand at events.

• Flexible schedule, including some nights, weekends, and travel between locations.

• Valid driver's license and reliable transportation.

REQUIREMENTS

• Lead daily store operations to keep shifts running smoothly and on time.
• Coach, train, and support team members to maintain performance and a positive culture.
• Build strong teams through consistent communication, recognition, and hands-on leadership.
• Deliver great customer service by resolving issues quickly and professionally.
• Ensure food safety, cleanliness, and opening/closing standards are followed every shift.
• Manage inventory by tracking stock levels, completing counts, and placing accurate orders.
• Maintain quality standards for products and presentation throughout the day.
• Organize schedules, delegate tasks effectively, and ensure coverage for busy periods.
• Protect store profitability by monitoring waste, shrink, and adherence to procedures.
• Communicate with management on goals, staffing needs, and operational updates.
• Stay calm and solution-focused in a fast-paced restaurant environment.
• Adhere to company policies and lead by example with a strong work ethic.

We're a locally owned, fast-growing food and beverage business operating multiple retail locations in Southwest Florida. Our brand is built on a high-quality product, a fun, high-energy guest experience, and a team culture that promotes from within. We're in a growth phase, and we're looking for a hands-on leader who wants real ownership over the operation, room to build, and a seat at the table as we expand.