Shift Manager

Description

Tim Hortons is one of North America’s most recognized restaurant brands, known for great coffee, freshly prepared food, genuine hospitality, and being part of the communities we serve.

Now, we’re bringing that tradition to the Kansas City area—and building a team that takes pride in the experience we create for every guest.

As a Shift Manager, you’ll lead the restaurant during your assigned shifts. You’ll guide team members, organize daily operations, support great guest experiences, and ensure our food, beverages, service, and cleanliness meet Tim Hortons standards.

You’ll also be trusted with opening and closing the restaurant, handling building security, and making sound decisions when the General Manager is not on site.

If you enjoy leading people, thrive in a fast-paced environment, and take pride in helping a team succeed, this could be a great fit.

What You’ll Do

Lead Your Shift

Direct and support team members throughout the shift. Assign stations, coach performance, communicate priorities, and maintain a positive, productive work environment.

Deliver Great Guest Experiences

Lead friendly, accurate, and efficient service. Resolve guest concerns professionally, support your team during rushes, and keep the guest experience at the center of decisions.

Own Daily Operations

Coordinate food and beverage production, manage breaks and deployment, monitor service speed and product availability, and respond to changing business needs.

Open, Close, and Protect the Restaurant

Follow opening and closing checklists, manage authorized keys and alarms, complete assigned cash-handling and security procedures, and ensure the restaurant is safe and ready for the next shift.

Protect Quality and Standards

Maintain food safety, cleanliness, product quality, and equipment standards. Communicate issues promptly, support inventory controls, and help reduce waste.

What Success Looks Like

We keep our operating philosophy simple:

People. Pace. Pride.

People

You lead with respect, communicate clearly, and help every team member understand their role. You coach in the moment, recognize strong performance, and ensure guests feel welcomed and valued.

Pace

You organize the shift with urgency and purpose. The right people are in the right positions, breaks and handoffs are managed, and your team delivers fast, accurate service even during busy periods.

Pride

You take ownership of the restaurant’s standards. Food and beverages are prepared correctly, the restaurant stays clean and safe, and opening and closing procedures are completed thoroughly.

What We Offer

We believe great restaurants are built by great people, and we want our shift leaders to feel valued, supported, and empowered to grow.

·        Competitive hourly pay based on experience

·        Consistent scheduling with a mix of opening, closing, and weekend shifts

·        Employee meal/discount program

·        Paid training and ongoing leadership development

·        Supportive, team-oriented work environment

·        Opportunities to advance into Assistant Manager, General Manager, and other leadership roles

·        The opportunity to help build a growing restaurant organization from the beginning

Build Something with Us

We’re building our organization from the ground up, and our first Shift Managers will help establish the culture and operating standards of our restaurants.

You’ll have meaningful responsibility: leading a team, making decisions, and ensuring every shift reflects our commitment to People. Pace. Pride.

If you’re ready to take ownership of a shift, develop others, and help build a restaurant you’re proud of, we’d like to meet you.

REQUIREMENTS

• Minimum 1 year of restaurant or comparable food service experience required
• Previous quick-service, high-volume restaurant, or shift leadership experience preferred
• Previous supervisory, trainer, or key-holder experience strongly preferred
• Ability to direct, coach, and motivate team members while maintaining accountability and respect
• Dependable and trustworthy, with the ability to open and close the restaurant and follow key, alarm, cash-handling, and security procedures
• Working knowledge of food safety, sanitation, food preparation, and restaurant cleanliness standards
• Strong commitment to guest service, product quality, accuracy, and speed of service
• Ability to organize staffing assignments, prioritize tasks, solve problems, and make sound decisions during busy shifts
• Strong communication skills and ability to work collaboratively with the General Manager and team
• Available for early mornings, evenings, and weekends, including opening and closing shifts
• Able to stand for extended periods, work in a fast-paced environment, and lift up to 25 lbs.

Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.