FOH Team Member I FT

At Flock & Fresh, taking care is not optional - it is our responsibility. To our food. To our people. To every guest.
The FOH Team Member is a hands-on team member responsible for creating a welcoming, accurate, and efficient guest experience while maintaining clean, organized, and service-ready front-of-house areas. This role supports order accuracy, speed of service, food presentation, cleanliness, and the overall guest experience through attentive service and dependable teamwork.
FOH Team Members work closely with Shift Managers, back-of-house Team Members, and other restaurant Team Members to follow service procedures, point-of-sale standards, food safety requirements, opening and closing routines, and operational standards. This role is expected to take ownership of assigned responsibilities, communicate guest or operational needs promptly, and support the team wherever needed during the shift.

Essential Functions / Major Responsibilities:

• Greet guests promptly and provide a welcoming, respectful, and consistent experience.

• Accurately take guest orders, answer menu questions within training guidelines, and enter orders correctly in the point-of-sale system.

• Process cash, credit card, gift card, and other approved payments accurately and follow established cash-handling procedures.

• Prepare, assemble, package, and serve assigned menu items and beverages according to established procedures, portion standards, and presentation expectations.

• Verify order accuracy, food quality, packaging, and presentation before orders are handed to guests or delivery partners.

• Maintain dining, counter, beverage, pickup, and other front-of-house areas so they are clean, stocked, organized, and guest-ready.

• Monitor the guest experience during the shift and communicate concerns, complaints, order issues, or service needs to leadership promptly.

• Complete assigned opening, transition, and closing duties accurately, thoroughly, and on time.

• Follow all food safety, sanitation, allergen-awareness, handwashing, cleaning, and cross-contact prevention procedures applicable to assigned duties.

• Complete assigned cleaning, stocking, cash-handling, or operational checklists and logs accurately and on time.

• Operate point-of-sale systems, beverage equipment, and other front-of-house tools or equipment safely and only as trained.

• Work with urgency and attention to detail during high-volume service while protecting order accuracy, food quality, and guest experience.

• Communicate clearly and respectfully with Shift Managers, back-of-house Team Members, and other restaurant Team Members to support accurate orders and timely service.

• Identify and report guest concerns, equipment or maintenance issues, cleanliness concerns, product shortages, food safety concerns, or workplace safety concerns promptly.

• Help receive, move, organize, stock, and store front-of-house supplies, packaging, beverages, and other restaurant items as assigned.

• Support new menu items, promotions, procedures, technology updates, and operational changes by following training and updated standards.

• Follow all company policies, service standards, food safety requirements, and applicable workplace procedures; receive direction, coaching, and training positively; and support other restaurant tasks as needed to help the team and protect the guest experience.

Required Skills / Abilities / Competencies:

• Ability to provide friendly, professional, and efficient guest service in a fast-paced restaurant environment.

• Ability to learn and accurately use point-of-sale systems, menu information, order procedures, payment processes, and service standards.

• Ability to prepare, assemble, package, and serve assigned menu items and beverages according to established procedures and quality standards.

• Strong reliability, punctuality, personal accountability, and follow-through.

• Clear and respectful communication with guests, Team Members, and restaurant leadership.

• Ability to stay organized, attentive, and productive during busy, changing, or high-volume periods.

• Willingness to follow established systems, checklists, cleaning routines, cash-handling procedures, and operational standards consistently.

• Strong work ethic and pride in providing quality service and maintaining a clean, welcoming environment.

• Ability to accept feedback, ask questions when needed, and work cooperatively as part of a team.

• Commitment to protecting Flock & Fresh food quality, service standards, team standards, and guest experience.

Education and Experience:

• Must be at least sixteen (16) years of age.

• Food Handler certification required before beginning in-restaurant work, or ability to obtain within the required timeframe.

• Previous restaurant, fast-casual, quick-service, retail, or customer service experience preferred, but not required.

Work Environment:

• Work is performed in a fast-paced restaurant environment that may include high-volume service, guest-facing areas, and compact or shared workspaces.

• Regular exposure may include food products, common allergens, cleaning chemicals, beverage or service equipment, and temperature variations.

• Flock & Fresh prepares food in a shared restaurant environment using raw ingredients and common allergens, including wheat, dairy, eggs, soy, sesame, and other allergens. Cross-contact may occur due to shared equipment, preparation areas, and handling processes.

Position Description

• The schedule may include mornings, evenings, weekends, holidays, and changing shifts based on business needs.

• This role requires frequent interaction and communication with guests, coworkers, delivery partners, and restaurant leadership throughout the shift.

Physical Requirements:

• Must be able to stand and move for periods of up to eight (8) hours or more based on shift requirements.

• Must be able to lift and carry objects weighing up to fifty (50) pounds, using assistance when available.

• Must be able to safely operate and work around point-of-sale equipment, beverage or service equipment, food products, cleaning products, and other restaurant equipment used in assigned duties.

• Must have the strength and endurance to perform repetitive and physically active restaurant tasks, including bending, reaching, pushing, pulling, lifting, carrying, stocking, cleaning, and moving supplies or restaurant items.

• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions in accordance with applicable law.

REQUIREMENTS

At Flock & Fresh, hospitality is at the center of who we are. We believe our people are the heart of the guest experience, and we are committed to creating a workplace where each Team Member feels respected, supported, and valued. Flock & Fresh is proud to be an equal opportunity employer. We consider all qualified candidates without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.